STORE POLICIES

RESERVATIONS: We encourage you to reserve your rental equipment well in advance, especially during the busy summer and holiday seasons. This will ensure availability and allow ample time for your order to be delivered or picked-up.

CANCELLATIONS or DECREASES: Cancellations or decreases may be made one week prior to delivery/pick-up date at no charge. This is not the case on holidays when we do not allow any cancellations or decreases.

RENTING: All charges are for time out, whether used or not.

LOSS OR DAMAGE: Responsibility for equipment remains with the lessor from the time of delivery to time of return. Please be sure equipment is secured from theft and protected from weather. We charge for missing, broken, burned or damaged items.

DAMAGE SURCHARGE: An additional fee of 10% of the total rental will be applied to all rental items and is taxed. Damage Surcharge does not cover loss or gross negligence.

LINENS: Linens come to you cleaned, pressed, and ready to use. Each linen gets visually inspected by at least two different people before going out to you. Our linens come with a laundry bag to put your dirty linens into when your event has finished. Wax, burns, tears, holes, or excessive soil will result in the purchase of linens in ADDITION to the rental fee. Please shake out any confetti or miscellaneous loose items out of the linens prior to return.

DELIVERY: Delivery Service is available for an additional charge based on distance from our location. This service is portal to portal: first floor, garage, or loading dock only. Delivery and pickup do not include set up or tear down in most cases. Extra charges may be assessed due to unscheduled set up or tear down, stairs, hills, or other labor intensive situations. We offer a 2 hour window for delivery and pick up times. If you need a smaller window of time, we offer an “exact time” for an additional fee. The “exact time” is guaranteed within +/- 15 minutes of the scheduled time. Our normal delivery/pickup hours start within a half hour of our opening time and end 2 hours prior to our closing time. We offer delivery services outside of normal delivery hours at an additional, overtime charge.

SET-UP/TAKE-DOWN: Table, chair, and equipment set-up and take-down is not included with the delivery prices. If you wish, we will be happy to set-up and/or take-down your equipment at an additional charge. Arrangements for set-up/take-down should be made prior to delivery to insure adequate staffing to complete the job.

PICK-UP: Rented items should be sorted and stacked in the same general area where they were dropped off. All dishes and flatware should be rinsed to be food free. They should be re-packed in the same containers as they were delivered in. All glassware should be dumped out and re-packed upright in the same containers as they were delivered in. A charge will be assessed for all boxes and crates which are damaged or not returned. All breakage, loss and cleaning charges are in addition to rental charges.

TERMS/PAYMENT: Payment is due on pick-up or the day prior to delivery. If items are delivered to an address other than your own, payment is due one week prior to delivery. We accept Cash, Visa, MasterCard, American Express, or Discover Cards for your convenience.

PRICING: Prices are subject to change at any time. Pricing of rental products listed at this site are subject to change without notice. Please communicate with All Seasons Rent-All for verification of prices. Our goal is to maintain quality rental products at reasonable rates. Once a reservation is made, the rates on the agreement will be honored in the event a price increase.

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